FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Can i print the logo on the products?

yes, logo is printed by laser , but on condition that the quantity is more than 50pcs .

How can i get a catalog?

Please feel free to send me an Email or whatsapp me to get catalog or you can download catalog from the wensite menu bar.

What's your delivery time?

Usually we will arrange the shipment in 2 -5 days.

What is your terms of delivery?

We accept EXW, FOB, CIF etc.You can chose the one which iis the most convient and effective for you.

What can we do if we find the quality or quantity problem upon receipt of goods?

PLease send us photos and video evidence ,we will make satisfactory solution within 24 hours uopn confirmation of the problems.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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